Effective Date: 28 Oct 2024

Book Melbourne Cabs values your privacy and is dedicated to safeguarding it. This Privacy Statement explains how we handle the information we gather when you interact with bookmelbcabs.com.

By using bookmelbcabs.com, you acknowledge and fully understand this Privacy Statement. You willingly give your consent to the collection and use of information as described in this Website Privacy Statement.

What Information We Collect

We gather different types of information from you:

Personal Information:

• Your Contact Info: This includes your name, email, and phone number.
• Payment Details: If you pay for our services online, we collect your credit card info and billing address.

Other Info:

• Where You Are: This includes pickup and drop-off locations, date, and time.
• How You Use Things: We see what parts of our Services you use and how.
• Cookies and Such: We use cookies and similar tech to improve functionality and analyse usage.

We collect information through three methods: directly from our web server logs, from users themselves, and through cookies. When you visit our website, we may track information to manage the site and enhance our service for visitors and customers.

How We Use Your Information

We may use your information for the following purposes:

• Providing Services: To offer taxi services, process bookings, and manage your user account.
• Customer Support: Responding to inquiries, addressing issues, and providing assistance.
• Personalization: Customizing your experience and tailoring our services to your preferences.
• Marketing and Advertising: Sending promotional materials, special offers, and relevant ads.
• Analytics: Analyzing user behavior to improve services and optimise marketing efforts.
• Legal Compliance: Fulfilling legal obligations and protecting our rights and interests.

This website utilises Google Ads’ free conversion tracking on specific pages. If you contact us online, the destination page may contain code to help us understand how you reached it.

DoubleClick:

We use Google Ads remarketing codes to log when users view certain pages or perform specific actions on our website. This enables us to show relevant ads later. If you prefer not to receive targeted ads, you can opt out through the
DoubleClick opt-out page or the
Network Advertising Initiative opt-out page.

Disclosure of Your Information

We may share your information with the following entities:

• Service Providers: Third-party companies that help us provide services (e.g., payment processors, data analytics providers).
• Business Partners: Companies that collaborate with us for promotions or integrated services.
• Legal Requirements: When required by law, court order, or government authority.
• Safety and Security: To protect the safety of our users, services, and rights.

Keeping Your Info Safe

We take appropriate measures to protect your information from unauthorised access, disclosure, or destruction. No personal information is shared with outside companies except when legally required.

Final Thoughts

We may update this Privacy Policy to reflect changes in our practices. Significant updates will be posted on this page. If you have questions or concerns about your information, feel free to contact us.